Contact Us
Questions about orders, shipping, returns or sizing? We’re here to help. Choose any channel below and we’ll reply within 1–2 business days.
Customer Care
- Email: support@athenaie.com
- Phone: (832) 566-0732
- WhatsApp: +1 (832) 566-0732
- Business hours: Mon–Fri, 9:00–17:00 (local time)
- Response time: 1–2 business days
Wholesale / Media
For wholesale, media or partnership requests, our marketing team will guide you through samples, assets and timelines.
Email: marketing@athenaie.com
Wholesale & DistributorSend Us a Message
Please include your order number and any photos/videos for quality or return requests to help us resolve faster.
FAQ
When will I receive a reply?
We reply within 1–2 business days. During peak seasons it may take a little longer, but we’ll get back to you as soon as possible.
How do I return & exchange my order?
Check your shipping confirmation email for the tracking link, or visit the Returns & Exchange Center to look up an order.
Can I change my address after placing an order?
Contact us as soon as possible with your order number and the correct address. If the parcel hasn’t shipped yet, we’ll update it for you.
What sizing should I pick for a charm bracelet?
See our Size Guide with wrist measuring tips and recommendations by charm count.