Global Customs and Tax Policy

Customs and Tax Information

At ATHENAIE, we strive to provide a seamless and transparent shopping experience for our customers worldwide. Understanding customs and tax procedures is essential when shopping internationally, so we’ve prepared this detailed guide to help you navigate the process.

Orders to EU Countries

  • Orders Below 150 EUR (Approximately 150 USD): We utilize the IOSS (Import One-Stop Shop) system, which simplifies VAT collection and reduces delivery delays. We collect and pre-pay the VAT on your behalf, ensuring no additional VAT upon delivery. This eliminates unexpected costs and ensures a hassle-free shopping experience.
  • Orders Above 150 EUR: VAT is not collected at checkout, and you may need to pay VAT and import duties upon delivery. These charges are typically assessed by local customs based on the total order value, including shipping and insurance. These costs are the responsibility of the customer.

Orders to the United Kingdom

  • Orders Below 135 GBP (Approximately 170 USD): We handle VAT pre-payment at the point of sale, meaning VAT is included in the total price you pay at checkout. This eliminates additional payments upon delivery and simplifies the customs process.
  • Orders Above 135 GBP: You will be responsible for paying VAT and any applicable customs duties upon delivery. These fees are typically collected by the local customs authority and vary based on the declared value of the goods.

If you have any questions regarding customs, duties, or taxes, please feel free to contact our support team at service@athenaie.com. We're here to assist you and ensure a pleasant shopping experience. Thank you for choosing ATHENAIE!