Privacy policy

This Privacy Policy describes how ATHENAIE (“we”, “us”, “our”) collects, uses, and shares your personal information when you visit, interact with, or make a purchase from our website (the “Site”).

By using our Site, you agree to the practices described in this policy.

Information you provide directly:

• Contact details (name, email address, phone number).
• Order details (billing/shipping address, products purchased, order history).
• Account details (if you create an account), communications, and customer support messages.
• Optional content you submit (e.g., reviews, photos, or feedback).

Information collected automatically:

• Device data (IP address, browser type, time zone, device identifiers).
• Usage data (pages viewed, clicks, interactions, referral URLs).
• Cookies and similar technologies used to remember preferences and improve performance.

• To fulfill orders: process payments, ship orders, send order updates, and provide invoices.
• To provide customer support: respond to inquiries, handle returns/exchanges, and resolve issues.
• To improve our Site: understand how visitors use our Site and optimize the shopping experience.
• For marketing (where permitted): send promotional emails or messages if you opt in; you can unsubscribe anytime.
• To prevent fraud/security issues: detect risk, protect accounts, and maintain Site safety.
• To comply with legal obligations: tax, accounting, and other regulatory requirements.

We share your personal information with service providers only as needed to operate our business and provide services to you.

• Shopify: Our store is hosted on Shopify, which processes data to provide e-commerce services.
• Payment providers: to process transactions (e.g., card networks, PayPal where available).
• Shipping and logistics partners: to deliver your orders and provide tracking updates.
• Analytics and marketing tools: to measure site performance and advertising effectiveness (where enabled).
• Legal compliance: if required by law, regulation, subpoena, or lawful request.
• Business transfers: in connection with a merger, acquisition, or sale of assets (subject to applicable law).

We use cookies and similar technologies to power core site functions (such as cart and checkout), remember preferences, and analyze performance.

• You can control cookies through your browser settings.
• Blocking some cookies may impact site functionality and shopping experience.

• Access/Update: You may request access to or correction of your personal information.
• Deletion: You may request deletion of certain personal data, subject to legal/contractual limits.
• Marketing preferences: You can opt out of marketing emails at any time via the unsubscribe link.
• Cookies: Control cookies in browser settings and/or consent tools where available.

Note: Rights may vary depending on where you live (e.g., EEA/UK, California, etc.).

We retain personal information as long as necessary to fulfill orders, provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary by data type and legal requirements.

We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our Site is not intended for children under 13 (or the age threshold required by local law). We do not knowingly collect personal information from children. If you believe a child has provided us personal data, please contact us to request deletion.

Your information may be transferred, stored, or processed outside your country of residence (including in the United States) where service providers operate. When required, we use appropriate safeguards to protect your personal information.

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, or legal requirements. The “Last updated” date below indicates when this policy was most recently revised.

If you have questions about this Privacy Policy or want to make a privacy request, contact us:

Email: support@athenaie.com