Contact information
If you have questions about orders, shipping, returns, or product details, you can contact us through the following channels:
Email: support@athenaie.com
Phone: (832) 566-0732
WhatsApp: +1 832 566 0732 (Chat support, response within 24 hours)
Prefer sending us a message through a form? Please visit our dedicated contact page:
• How long does it take to receive a reply?
We usually respond to all inquiries within 24 business hours (Monday–Friday).
• Can I change or cancel my order?
Orders are processed quickly. Please contact us as soon as possible. Once an order has shipped, changes or cancellations may not be possible.
• Where can I track my order?
After shipment, you’ll receive a tracking email. You can also track your order on our Track My Order page.
• How do returns and refunds work?
Please review our Refund Policy and Shipping Policy for detailed information.
• What if my package is delayed or missing?
If tracking shows no movement for an extended period, please contact us and we’ll assist you with a carrier investigation.