Contact Us

Questions about orders, shipping, returns or sizing? We’re here to help. Choose any channel below and we’ll reply within 1–2 business days.

Customer Care

Email Support Chat on WhatsApp

For wholesale, media or partnership requests, our marketing team will guide you through samples, assets and timelines.

Email: marketing@athenaie.com

Please include your order number and any photos/videos for quality or return requests to help us resolve faster.

When will I receive a reply?

We reply within 1–2 business days. During peak seasons it may take a little longer, but we’ll get back to you as soon as possible.

How do I return & exchange my order?

Check your shipping confirmation email for the tracking link, or visit the Returns & Exchange Center to look up an order.

Can I change my address after placing an order?

Contact us as soon as possible with your order number and the correct address. If the parcel hasn’t shipped yet, we’ll update it for you.

What sizing should I pick for a charm bracelet?

See our Size Guide with wrist measuring tips and recommendations by charm count.