Refund policy
This Refund & Returns Policy applies to purchases made on ATHENAIE, operated by Moondara Inc. We aim to provide a transparent and fair return process so you can shop with confidence.
- Refund requests must be submitted within 30 days of delivery.
- Items must be unused, unworn, and in original packaging.
- Customized or personalized charms are non-refundable unless damaged or incorrect due to our error.
All refunds are processed to the original payment method. Please allow time for the funds to appear depending on your bank or payment provider.
| Payment Method | Estimated Refund Time |
|---|---|
| Credit / Debit Card | 7–15 business days |
| PayPal | 3–7 business days |
Note: Banks and card issuers may take additional time to post the funds after we confirm your refund.
- Gift cards and final sale items (if marked as final sale).
- Customized or engraved products.
- Used or damaged items not caused by our error.
In certain cases, partial refunds may be granted (if applicable). Examples include items not in original condition, missing parts, or packaging issues for reasons not due to our error.
Original shipping fees are non-refundable. Customers are responsible for return shipping costs unless the item is defective or an incorrect product was delivered.
We only replace items if they are defective or damaged. If you need an exchange, please start your request through our online return portal.
If you have any questions regarding this Refund Policy, please contact our customer support team:
Email: support@athenaie.com
Last updated: August 20, 2025