Refund policy

• Refund requests must be submitted within 30 days of delivery.
• Items must be unused, unworn, and in original packaging.
• Customized or personalized charms are non-refundable unless damaged or incorrect due to our error.

All refunds are processed to the original payment method. Please allow time for the funds to appear depending on your bank or payment provider.

Note: Banks and card issuers may take additional time to post the funds after we confirm your refund.

• Gift cards and final sale items (if marked as final sale).
• Customized or engraved products.
• Used or damaged items not caused by our error.
• Earrings, for hygiene reasons, unless they arrive defective.

In certain cases, partial refunds may be granted (if applicable). Examples include items not in original condition, missing parts, or packaging issues for reasons not due to our error.

Returns are free for orders delivered to the United States, the United Kingdom, Canada, the European Union and Australia. Start your return within 30 days of delivery through our online return portal and we'll provide a prepaid return label.

For orders delivered to other countries, return shipping is paid by the customer unless the item arrived damaged or defective, or we sent the wrong item. Original shipping fees are non-refundable.

Need a different size, color or design? Eligible items can be exchanged within 30 days of delivery. Select Exchange in our online return portal. Defective or damaged items are replaced at no cost. If the item you want is unavailable, we'll issue a refund instead.

Start My Return

Every ATHENAIE piece purchased from athenaie.com is covered by a 1-year limited warranty against defects in materials and workmanship, starting from the date of delivery. This warranty applies to the original purchaser.

What’s covered

• Broken or faulty clasps, jump rings and soldered joins
• Stones that come loose or fall out of their setting during normal wear
• A loosened or separated silver core in a Murano glass bead
• Other manufacturing defects that appear during normal wear

What’s not covered

• Normal wear over time, such as scratches, gradual wear of plating or polish, and natural wear of leather or braided cords
• Accidental damage, such as dropping, crushing or impact (including chipped or cracked glass or enamel)
• Loss or theft
• Damage from chemicals, chlorine, perfume or improper care (see our Jewelry Care Guide)
• Pieces altered, resized or repaired by anyone other than ATHENAIE

How we’ll make it right: If your piece qualifies, we'll repair it or replace it with the same or a comparable item. If neither is possible, we'll refund it to the original payment method. We cover shipping for approved warranty claims.

How to make a claim: Email support@athenaie.com with your order number, a short description and photos of the issue. We usually reply within 1–2 business days.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state or country to country. It is in addition to, and does not limit, your statutory rights, including the legal guarantee of conformity in the EU and UK.

If you have any questions regarding this Refund Policy, please contact our customer support team:

Email: support@athenaie.com