Shipping Policy

At ATHENAIE, every piece is carefully crafted and inspected before shipment. This page explains processing times, carriers, delivery estimates, tracking, and common questions so you know exactly what to expect.

Processing time: typically 1–3 business days from the time you place your order. Some popular styles are ready to ship within 24 hours. During peak seasons or promotions, processing may take a little longer.

Once your order leaves our facility, you’ll receive a shipping confirmation email with tracking.

United States US

Default service: USPS Ground Advantage (with tracking). Signature service may be used for high‑value items.

  • Transit: 2–5 business days (remote areas may vary).
  • Label type: Prepaid USPS label via our return portal for approved returns/exchanges.
  • Insurance: Included up to carrier limits; higher coverage available for eligible orders.
Service Carrier Estimate Notes
Standard USPS Ground Advantage 2–5 business days Tracking included
Expedited UPS/USPS Priority 1–3 business days Selected at checkout when available

International Shipping Global

We ship to most countries. Orders usually depart from our U.S. warehouse; in some cases we consolidate forwarding to reduce international costs.

  • Transit: typically 7–15 business days depending on destination and customs.
  • Duties/Taxes (DDU): Most international orders are shipped DDU. Import duties, taxes, and fees are collected by the local carrier/customs and are the buyer’s responsibility unless stated otherwise in a promotion.
  • Addresses: Please provide a full street address in English; PO Boxes may not be supported by some carriers.
Region Estimate Notes
Canada 7–12 business days Carrier: Canada Post/UPS; duties & taxes may apply
EU/UK 8–15 business days Local VAT/duties may be collected on delivery
APAC 8–20 business days Remote areas may take longer

Order Tracking

  • A tracking link will be emailed once your parcel ships. You can also use our Track My Order page.
  • Tracking may take 24–48 hours to update after the label is created.
Track My Order

Address Changes & Cancellations

  • We process orders quickly—contact us as soon as possible for changes. If an order has shipped, we may not be able to update the address.
  • Cancellations are possible before fulfillment begins. After dispatch, please submit a return upon delivery via our Returns & Exchanges page.

Delivery Issues

  • Lost in transit: If tracking has no movement for 10+ business days (domestic) or 20+ (international), contact us and we’ll assist with a carrier investigation.
  • Damaged parcel/items: Please photograph the packaging and item(s) and contact us within 7 days of delivery.
  • Marked delivered, not received: Check with household members/neighbours and your local carrier first; then email us for support.
  • Undeliverable/returned to sender: We can reship to a corrected address (additional postage may apply) or refund the merchandise price less original shipping.

Preorders & Split Shipments

  • Preorder items ship as soon as they become available; the product page will show the estimated window.
  • Orders with multiple items may ship in separate parcels. You’ll receive tracking for each shipment.

Contact Us

Questions about shipping? Our team is here to help.

Last updated: August 2025