Shipping policy

At ATHENAIE, every piece is carefully crafted and inspected before shipment. This policy explains processing times, carriers, delivery estimates, tracking, and common questions so you know exactly what to expect.

Processing time: Typically 1–3 business days from the time you place your order. Some popular styles may be ready to ship within 24 hours. During peak seasons or promotions, processing may take a little longer.

Once your order ships, you’ll receive a shipping confirmation email with tracking.

Default service: USPS Ground Advantage (with tracking). Signature service may be used for high-value items.

• Transit: 7–10 business days for most addresses. Alaska, Hawaii, Puerto Rico, US territories and APO/FPO addresses: allow an extra 10–15 business days.
• Insurance: Included up to carrier limits; higher coverage may be available for eligible orders.

Delivery estimates are provided by carriers and may vary due to weather, peak season, or operational delays.

*Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Norway, Poland, Portugal, Slovenia, Spain, Sweden and Switzerland.

Other destinations: standard and express rates, and the free-shipping threshold in your local currency, are shown at checkout. If you shop in another currency, the amounts above are converted at checkout.

We ship to destinations across North America, Europe, Asia-Pacific, the Middle East and Latin America. Available destinations are shown at checkout. Orders are fulfilled from our U.S. or China warehouse, based on availability and destination. Some shipments may be consolidated to provide faster delivery and better international shipping rates.

• Transit: Typically 7–15 business days depending on destination and customs.
• Duties & taxes: Prices for EU destinations include VAT, and EU orders up to €150 ship under IOSS with nothing extra to pay on delivery. US prices include import duties. For other destinations and EU orders over €150, import VAT, duties and carrier fees may apply on delivery. See our Customs & Tax Policy.
• Addresses: Please provide a full street address in English; PO Boxes may not be supported by some carriers.

• A tracking link will be emailed once your parcel ships.
• Tracking may take 24–48 hours to update after the label is created.
• You can also track here: Track My Order

Track My Order

• We process orders quickly—contact us as soon as possible for changes.
• If an order has shipped, we may not be able to update the address.
• Cancellations are possible before fulfillment begins. After dispatch, please submit a return upon delivery via Returns & Exchanges.

• Lost in transit: If tracking has no movement for 10+ business days (domestic) or 20+ (international), contact us and we’ll assist with a carrier investigation.
• Damaged parcel/items: Please photograph the packaging and item(s) and contact us within 7 days of delivery.
• Marked delivered, not received: Check with household members/neighbours and your local carrier first; then email us for support.
• Undeliverable/returned to sender: We can reship to a corrected address (additional postage may apply) or refund the merchandise price less original shipping.

• Preorder items ship as soon as they become available; the product page will show the estimated window.
• Orders with multiple items may ship in separate parcels. You’ll receive tracking for each shipment.

Questions about shipping? Our team is here to help.

• Email: support@athenaie.com
• More help: Returns & Exchanges • Refund Policy • Contact page