Love Signature Heart Charm Bead

At ATHENAIE, each piece of jewelry is carefully crafted and inspected before shipment.

Processing time is typically 1–3 days, depending on the style. We usually ship orders within 1–3 days after you place your order.

Some popular styles are ready to ship within 24 hours. If you need your order urgently, please contact our customer service team (service@athenaie.com) before placing your order to confirm the exact delivery schedule. We believe our unique designs and high-quality craftsmanship will be worth the wait.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Contact Us:

Customer Service Hours:

• Mon – Fri: 8:30 am – 10:30 pm
• Sat – Sun: 9:30 am – 9:30 pm
• Email: service@athenaie.com
  

If you have any questions, please feel free to reach out to us. We will respond as soon as possible.

RETURN POLICIES

We want you to love your ATHENAIE jewelry. That’s why we offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Return Eligibility:

• same condition as when received — unworn, unused, with original tags and packaging.

• receipt or proof of purchase is required.
  

To start a return, please contact us at service@athenaie.com.

Returns must be sent to the following address:

367 St Marks Ave Unit #682 Brooklyn, NY 11238

If your return is approved, we’ll provide a return shipping label and detailed instructions.

Items sent back without prior return approval will not be accepted.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate and resolve the issue promptly.

Exceptions / Non-returnable Items

We cannot accept returns for:

• Custom or personalized items
• Gift cards or sale items
• Hazardous materials or flammable goods

If you have questions about your specific item, feel free to contact us.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a new purchase.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason, without justification. Items must be in new, unused condition, with original tags and packaging, and you must provide proof of purchase.

Refunds

Once we’ve received and inspected your return, we’ll notify you if the refund is approved. If approved, your refund will be processed to your original payment method within 10 business days.

Please note, your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your return was approved, please contact service@athenaie.com.