Refund Policy

Eligibility for Refunds

• Refund requests must be submitted within 30 days of delivery.
• Items must be unused, unworn, and in original packaging.
• Customized or personalized charms are non-refundable.

Refund Processing

All refunds are processed to the original payment method. Please allow 7–15 business days for funds to appear depending on your bank or payment provider.

Non-Refundable Items

• Gift cards and final sale items
• Customized or engraved products
• Used or damaged items not caused by our error

Partial Refunds

In certain cases, partial refunds may be granted (if applicable). Examples include items not in original condition or missing parts for reasons not due to our error.

Shipping Costs

Original shipping fees are non-refundable. Customers are responsible for return shipping costs unless the item is defective or an incorrect product was delivered.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please use our online return portal.

Contact Us

If you have any questions regarding this Refund Policy, please contact our customer support team:

Email: support@athenaie.com